Free shipping on orders over 220 Euro (Europe) / 350 Euro (Worldwide). Free returns on all orders (Europe)


Order and Returns


How do I track my order?

You’ll receive a shipment confirmation with a tracking number once your order has been sent.


I haven’t received my order.

We recommend that you check your tracking number that you will receive in the shipment confirmation email. In the case that a package has been lost or stolen, MAD,ONE holds no responsibility for the goods but the courier service will be taken responsible for it. If this happens, please contact us at and we will assist you.


How can I return an item in Europe ?

Returns are free of charge within Europe. Each order includes a pre-paid return shipping label.

Please check shipping & returns for more details.


How can i return an item from outside Europe?

You can return your items but unfortunately we don’t offer free returns outside Europe so the courrier service will be at your charge.

Please check shipping & returns for more details.





What payment types can I use?

We accept Credit and Debit cards and Apple pay.


Can I pay with a Gift Card?

We do not offer gift cards for now.


Has my payment gone through?

You will receive an email confirmation as soon as your payment and order has successfully gone through. 





How much is shipping?

Shipping is free of charge for orders above 220 Euros within Europe, otherwise shipping will cost 20 Euros.

For non European orders, shipping is free of charge above 350 Euros, otherwise shipping will cost 30 Euros.


How will my shipment be delivered?

Packages are sent with PostNord in Denmark, GLS in Europe and UPS Worldwide. Delivery will usually take 2-5.  


What happens if I enter the wrong address?

Don’t worry, please contact us immediately and we will assist you to update the address.



Do I need to pay Taxes or Duties?

All EU orders are automatically including VAT so you will have nothing more to declare or pay when you have placed your order.

All non-EU orders will be exempt for EU VAT at check-out, but subject to local duties and taxes upon delivery. MAD,ONE is not responsible for paying any local duties and taxes. 

© 2023 - MAD,ONE