Free shipping on orders over 220 Euro (Europe) / 350 Euro (Worldwide). Free returns on all orders (Europe)

Terms and Conditions

Terms & Conditions


These terms are effective from March 21st 2023


1. Order Confirmation

 By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered into between the customer and MAD-ONE.CC. Once an order is completed on MAD-ONE.CC, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order MAD-ONE.CC reserves the right to cancel and order up to the point of delivery.


2. Age Restriction

If the customer is under 18, permission must be obtained from a parent or other person of authority.


3. Registering your data when ordering

When ordering from the MAD,ONE e-commerce store we will register different datas about your order and you as a customer to fulfil your order.
Please refer to our privacy policy for details.


4. Payment

MAD-ONE.CC accepts Visa, Mastercard, American express, Discover.

All information is sent securely to MAD-ONE.CC, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorised sources from accessing customer information. MAD-ONE.CC does not store customer credit card information after completing the transaction.

As payment service providers we are using Paypal.

Prices are listed without shipping or other services that MAD-ONE.CC may offer. MAD-ONE.CC reserves the right to change prices at any time. On MAD-ONE.CC prices are shown in Euro (EUR).

Prices on our e-commerce services are all consumer prices. Some territories (eg. USA) will not show prices including VAT. Please refer to the check-out page for a total price including VAT and taxes.


5. Changes to Terms of Service

MAD,ONE reserves the right to modify or change these Terms of Service at any given time.

Any changes will be communicated on the website and by email to all registered users.


6. Local Levies

Please note that local import duties vary by country and region. These taxes are to be paid by the customer.

Please be aware, if the customer chooses to refuse the shipment due to local import duty & tax, the parcel will automatically be returned to MAD,ONE. In this case, MAD,ONE reserves the right to charge the customer a $30 administration fee.


8. Returns

Returns must be notified within 30 days of receipt. The item must be returned within 30 calendar days from the date of notification. The product must be returned in original packaging with hang tags and other labelling. The product may be fitted but the product may not be used or tested. Shipments include a return label. All returns that do not meet the above requirements will be rejected by MAD-ONE.CC. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by MAD-ONE.CC.


11. Exchange

We are currently unable to process exchanges. Please send back your unwanted items for a refund, and place a new order for the correct product.



12. Refunds

Refunds will be made to the payment method that has been used to purchase the product. Refund can take up to 30 days to be processed. Further questions concerning refunds can be directed to MAD,ONE.



13. Warranty

All products from MAD-ONE.CC come with a 2 year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact customer service at


14. Shipping

MAD-ONE.CC sends packages with GLS, PostNord and UPS worldwide. Exceptions cannot be made. All shipments are insured and Track & Trace information is e-mailed to the customer upon dispatch from MAD-ONE.CC.

MAD-ONE.CC accepts no responsibility for delays in customs processes outside the EU.

Shipping costs vary from country to country. The prices are shown on MAD-ONE.CC and are added to the order when a customer places an order. Customer Service is at the customer’s disposal to answer any questions regarding shipping costs on MAD-ONE.CC reserves the right to request additional shipping costs from the customer on orders for multiple items.


15. Liability

MAD,ONE cannot be held liable for any indirect, incidental, special, exemplary, reliance, consequential or punitive damages, including without limitation, loss of profits, business interruption, reputational harm, data, use, goodwill, or other intangible losses. Neither in relation to using our products. Nor in relation to using our digital services online.


17. Company Information and related stores are the official online shops for MADONE SARL. MAD,ONE is governed by Monaco law and registered in Monaco at:

Madone sarl


6 avenue princesse alice

98000 Monaco





© 2023 - MAD,ONE