Return Policy

If you want to return a product ordered from our online store, you can ship it back within 30 days from the date of its delivery by following some simple instructions.

  • Please email us about your return including your order number to
  • Please prepare your package while making sure all products are in their original state
  • The returned products must be not used, in the original packaging and with all the original tags/labels
  • Europe: you can use the pre-paid return shipping label that is included in your order. Please stick the return label on your package and drop it at your closest DHL courier station.
  • International : the shipping cost for returns is at the fee of the customer
  • We do not accept returns without an email with the order number to
  • The address for the return is:

Parc Logistique Eurohub Sud
342 ZAE Wolser G
L-3432 Dudelange


The refund  will be managed as soon as our customer service team receives the parcel.

For any further information, please do not hesitate to contact us at